v1 _ Last Updated on 2 November 2023.

1. Content Fee Refunds:
   At SelfUpGrad, we are committed to providing a valuable learning experience. If you have registered or enrolled in a Content on our platform and find yourself in a situation where you require a refund, please read our refund policy carefully.


2. Eligibility for Refunds:
   Refunds are only applicable to the Content Fee (the fee paid to access a specific course or session).
   You are eligible for a refund if you meet the following conditions:
   • You request a refund within a reasonable period after your purchase (usually within 3 days from the date of purchase, unless otherwise specified).
   • You have not accessed a portion of the Content for which you are seeking a refund.
   • The Content Fee was paid directly to SelfUpGrad, and not through a third-party or affiliate.
   • You have a valid reason for requesting a refund, such as technical issues or dissatisfaction with the course content.
3. Non-Eligibility for Refunds:
   You are not eligible for a refund if:
   • You have exceeded the allowable refund period specified in our refund policy.
   • You have completed or accessed a significant portion of the Content.
   • You have violated the terms of this Agreement, resulting in your removal from the platform.
4. Refund Process:
   If you meet the eligibility criteria and wish to request a refund, please follow these steps:
   • Contact our support team at info@selfupgrad.com with your refund request, specifying the reason for the refund.
   • Provide any relevant details, such as proof of payment, course enrollment, and any technical issues you may have encountered.
5. Refund Approval:
   Once your refund request is received, it will be reviewed by our support team. If your request meets the eligibility criteria and is approved, you will receive a refund of the Content Fee.


6. Refund Methods:
   Refunds will be processed using the same method that was used for the original payment. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.


7. Exceptional Circumstances:
   In some exceptional cases, we may consider refunds beyond the standard refund period, such as medical emergencies or other unforeseen circumstances. Please contact our support team with relevant documentation, and we will assess your situation on a case-by-case basis.


8. Changes to Refund Policy:
   SelfUpGrad reserves the right to make changes to this Refund Policy at its discretion. Any revisions to the policy will be updated on our platform.


9. Contact Us:
   If you have any questions or concerns regarding our Refund Policy, please reach out to us at info@selfupgrad.com. We are here to assist you and ensure a satisfactory learning experience.